Welcome to our online store. We are pleased to provide you with the goods and services described in this site subject to the following conditions. If you visit or shop at this site, you accept these conditions. Please read them carefully. In addition, when you use any current or future options on this site, you also will be subject to the guidelines and conditions applicable to such service or business.
Privacy and Electronic Communication
To understand our practices, please review our Privacy Notice, which also governs your visit to this site. When you visit this site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
License and Site Access
We grant you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any of our trademarks, logos, or other proprietary information (including images, text, page layout, or form) without express written consent. You may not use any meta tags or any other “hidden text” utilizing our name or trademarks without our express written consent. Any unauthorized use terminates the permission or license granted by us. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the Home page of this site so long as the link does not portray us, our dealers, or our products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any of our logos or other proprietary graphics or trademarks as part of the link our without express written permission.
Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. This site does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use this site only with involvement of a parent or guardian. We, our dealers and our affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Risk of Loss
All items purchased from this site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Product Descriptions
We and our dealers attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.
Pricing
With respect to items sold by us, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:
- If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item.
- If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Please note that this policy applies only to products sold and shipped by us and/or our dealers.
Shipping
Your shopping cart reflects an estimated shipping cost, based on the shipping method you chose. This cost assumes all items in your cart are going to a single address within the contiguous United States. Some items may require special handling due to their size and/or weight, which will result in an additional charge. When we process your order we will make any necessary adjustments in shipping costs and notify you of changes via email. Rates are subject to change without notice.
Returns
- ALL SALES FINAL ON BATHROOM SAFETY ITEMS AND ALL SPECIAL-ORDER ITEMS.
- Sales returns will be accepted in unopened packages, and in perfect sellable condition within 7 days of original purchase date.
- Customer must present the original copy of the receipt with the product to the store they purchased from.
- All returns are subject to a 25% restocking fee.
- Lift Chairs, Power Mobility, Oxygen Concentrators, and CPAP Machines may be returned within 1 business day as long of they are in new, perfect, unused condition.
- All returns will be charged a 25% restocking fee.
- All items that were special ordered for a customer are not returnable under any circumstance.
Returns are not allowed under any conditions for the following items:
- Items worn next to the skin
- Items used for sanitary or hygienic purposes
- Bathroom Safety items
- Any item that is Special Ordered for the customer. Special Orders are defined as follows: Any item the Company does not have on hand, or normally stock, and has to be ordered.
- Special order items require to be paid in full 100%, non-refundable payment due at the time of order.
- The customer agrees any item left for repair must be picked up within 7 days of being notified the repairs are complete. Items left longer than 7 days of notification are subject to a $25.00 per week storage fee. Items not picked up within 90 days will be considered abandoned and the Company will resell or dispose.
The Company maintains 24 hour availability by telephone. Qualified staff will be available to assist with equipment malfunction. Should a life threatening situation arise, it is suggested the customer or care giver dial 911 for professional emergency assistance. Twenty four hour advance notice is required is required for routine delivery service.
The routine delivery week is defined as Monday through Friday.
Patients wishing to express their dissatisfaction, concern, or comments with the Company’s service should contact the Company during business hours between 9:00AM and 4:00PM. Your comments will be fully reviewed and acted upon, as necessary, by the Company, or any of its employees. The customer retains the right to refuse any service ordered delivered to the by a healthcare professional.
It is understood the term for all rentals shall repeat on the daily, weekly, or monthly anniversary date of the original rental and proration of the rental is not available. The customer shall be responsible for notifying the Company of all changes in their medical status. (Revised oxygen liter flowrate, rehospitalization, change of address, etc.)
It is understood all patient’s personal information shall be kept strictly confidential by the Company.
Disclaimer of Warranties and Limitation of Liability
This site is provided on an “as is” and “as available” basis. Neither we nor our dealers make any representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, we and our dealers disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that this site, its servers, or email sent from us, our dealers or affiliates free of viruses or other harmful components. We, our dealers and affiliates will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
Site Policies, Modification, and Severability
Please review our other policies posted on this site. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
